We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded. The refund policy will not take effect in any of the following events:

  1. If you purchased a "Special Package".
  2. If you have approved your logo design.
  3. If work was commenced on one of your samples and 3 or more logo design changes were effected at your request.
  4. If the party for whom the logo is being designed closes, or changes its name, or changes its activity.
  5. If the project was cancelled for reason(s) directly related to the logo design of Drift Creative Agency
  6. If you do not communicate with Drift Creative Agency for more than 6 months following the submission of the logo design.
  7. If other design companies were hired to work on the same logo design project at the same time.

How the money will be transferred: If you have paid using your credit card - the money will be transferred back to your credit card account. It may take up to 6 business days before the money will appear on your account. If you have paid using a cheque or a money order your refund will be sent to you by cheque.

Freelancer Essentials